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Store Policies

Contact Us

Contact us if you have any questions about our tea and teaware products, policies, store locations or for any feedback, comments or questions. Reach us by email at customerservice@mightyleaf.com or by phone at (877) 698-5323 ext. 3.

Mighty Leaf Tea Company
100 Smith Ranch Road, Suite 120
San Rafael, CA 94903
Tea flower

Payment Options

Online purchases from Mighty Leaf Tea Company must be made using a credit card. We accept Visa, Mastercard, Discover and American Express. We do not accept check or money orders for online purchases.

Tea flower

Safety

Entering your credit card information at Mighty Leaf Tea Company online is safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality.

Store Name

Your purchases will appear as Mighty Leaf Tea Company on your credit card statement.

Privacy and Security

We at Mighty Leaf Tea Company are committed to protecting your privacy. We use the information you provide during online purchasing to process your online orders only. We do not sell, trade or rent your personal information to others. Mighty Leaf Tea Company may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Mighty Leaf Tea Company, our users, or others.

We collect no other personal information about you other than what you provide during the checkout process.

Personal Information Collected

In order to process your online order, we require your name, email address, credit card number, expiration date, the name and billing address of your credit card, shipping address if different than your credit card billing address, and a contact phone number. This allows us to process and fulfill your order and to notify you of your order status.

Protecting Your Personal Information

When you provide us your personal information to process your online order, receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.

A Mighty Leaf Tea Company representative will only ask you for credit card information if they are taking an order placed by phone. We will never contact you by phone or email to ask for your credit card information. If you receive a phone call or email requesting such information - DO NOT PROVIDE ANY PERSONAL OR FINANCIAL INFORMATION. Instead, contact us by phone, fax or email below and let us know that you have been contacted. Mighty Leaf Tea Company representatives may contact you by phone or email to confirm the details of your order if required for fulfillment.

By using our website, you consent to the collection and use of your personal information by Mighty Leaf Tea Company. If we change our Privacy policy, we will post the changes to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

State Sales Taxes

For all Mighty Leaf Tea Company purchases, sales tax will be charged where Mighty Leaf Tea Company is required by law to charge tax. We will charge the applicable City, County and State sales and or use taxes in the following states: California.

Orders processed for all other US states do not require Mighty Leaf Tea Company to charge sales tax at this time.

Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to CA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

Shipping

We ship all orders to the forty eight contiguous United States via UPS, including all Standard Ground orders. Please allow up to 3 business days to process and ship your order. Transit times will vary based on the shipping method chosen at check out. When your package ships, you will receive and e-mail notification with a link to track the progress of your shipment. During holiday periods, order processing and transit times my increase. All orders shipped to Alaska and Hawaii ship UPS 2nd Day Air only. We also offer expedited shipping options within the US.

**Required for orders to Alaska and Hawaii.
Order Subtotal Standard Ground 3-Day Select 2nd Day Air** Next Day Air
Under $30 $4.99 $15.00 $17.00 $29.95
$30 to $49.99 FREE $15.00 $17.00 $29.95
$50 to $149.99 FREE $19.95 $23.95 $38.95
$150 to $299.99 FREE $28.95 $35.95 $52.95
$300 to $499.99 FREE $39.95 $44.95 $68.95
$500 or more FREE $49.95 $54.95 $78.95

Orders shipped via Next Day Air, 2nd Day Air or 3-Day Day Air must be placed by 3PM ET in order to be shipped same day.

UPS does not deliver Mighty Leaf Tea Company orders on Saturday or Sundays.

Canada Orders

For Canada orders call 514-227-0279 or email Mighty Leaf Canada at customerservice@mightyleaf.ca.

UK orders

For UK orders call 44 131 440 2474 or email Mighty Leaf UK at customerservice@mightyleafteas.co.uk.

Other International Orders

International shipping costs may vary. Please contact us at (877) 698-5323 ext. 3.

Multiple Shipping Addresses

You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.

Shipping to a P.O. Box or APO, FOP Address

We do not ship to P.O. Boxes, APO or FPO addresses.

UPS Shipping

We ship orders via UPS only.

Returns for Online Purchases

100% Satisfaction Guarantee

We want you to be satisfied with your order from Mighty Leaf Tea, and we will gladly exchange or refund any teas purchased within 30 days of receipt. After 30 days, we will be happy to offer you an exchange.

  • Teaware and accessories must be unused, in the original packaging and in new condition upon receipt.
  • To be eligible for a refund or exchange you must the original purchaser.
  • We do not offer any refunds, replacement or credit on items purchased at retail outlets, through Amazon, or through Amazon 3rd party sellers.

We will gladly assist you with an exchange or refund of tea. Please email us at friends@mightyleaf.com or contact us at (877) 698-5323 ext. 3 toll free and we will help facilitate returns or exchanges.

Canceling or Changing Orders

In most cases, we are not able to cancel or change orders after they are placed through this website.

The process of fulfillment begins soon after an order is placed, which leaves virtually no window for editing or canceling an order. Contact Customer Service at (877) 698-5323 ext. 3 immediately after placing an order, and we will do our best to accommodate these requests.