Mighty Leaf Tea
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Frequently Asked Questions

What is your tea pouch made of?
Our tea pouches are made from polylactic acid (PLA), which is derived entirely from renewable resources, such as corn.

Are the tea pouches compostable? 
Mighty Leaf Tea Pouches are crafted from polylatic acid (PLA), which is dervied entirely from renewable resource, such as corn. Our pouches compost in a commercial composting facility. Please check to make sure facilities are available in your area. The string and tag are also compostable and do not need to be removed before discarding.  

Where are your teas from?

Our tea are sourced from primarily from China, Japan, India, Sri Lanka, Africa, and Taiwan.

Are all your teas organic?
No, only the teas that actually have the name Organic are organic.

Are your teas Kosher Certified?
Many of our teas are Kosher Certified. Please contact us for more information.

Are your teas gluten-free?
None of our blends contain wheat, rye, barley, or oats, so the tea itself is gluten-free.  However, our teas may be processed in a facility that also processes gluten products, opening up the risk for cross contamination.
   
Do your teas contain any dairy?
The only teas that contain dairy are our Truffle Teas, some of which contain chocolate.  Otherwise, our teas are dairy-free.

What is the shelf life of your teas?
Approximately 1 ½ to 2 years.

How much tea is in one tea pouch?
Each pouch contains 2.5 grams (0.08oz)

How much water should I use for one tea pouch?
We recommend you use a 12 oz cup of water per pouch.

What is the difference between cello wrap & foil wrap?
Most of the pouches in our 15 count retail boxes are packaged in clear cello over wraps, made from biodegradable and compostable wood pulp, which allows you to see the tea pouches inside. The information about the teas is on the box. The tea pouches in our 100 count boxes are wrapped in foil and are shipped in a plain brown box.  The foil packaging is photography based and also contains some information about that blend and our company on this wrap.   

How should I store my tea?
Keep in a dry and cool place. Keep away from the stove and do not store in the refrigerator or freezer. Also, keep away from other strong smell items.  Oxygen, moisture, and foreign aromas are all enemies to the delicate subtleness of tea.  It is important to store tea in an airtight container to protect them from exposure to light, humidity, and high temperatures.

How many cups of tea does a 4oz bag of loose yield?
Black tea yields approximately 35 – 40 cups (NOTE:  1 tsp per 12 oz cup)
Oolong tea yields approximately 25 – 30 cups (NOTE:  1 tbsp per 12 oz cup)
Herbal tea yields approximately 25 – 30 cups (NOTE:  1 tbsp per 12 oz cup)
Green tea yields approximately 25 – 30 cups (NOTE:  1 tbsp per 12 oz cup)

What is the difference between MLT and ML (Example: Green Tea Tropical & Green Tea Passion – are they the same?)
They have similar flavor profiles.  As we expanded in the wholesale market, we developed ML Tea, a line of fine dining teas, to cater to high-end restaurants and hotels.
The most popular taste profiles are available in both the ML and Mighty Leaf Tea lines. However, there are some blends exclusive to each line.
Although we developed ML for high-end, 5 Star restaurants and hotels, we wanted to make it available to consumers to purchase as well as the retail line.

What decaffeination process does Mighty Leaf use to decaffeinate its decaf teas?
We use a CO2 based process to decaffeinate our Earl Grey Decaf (sold both in tea pouches and loose leaf) and our Acai Pomegranate Black Decaf and Mango Green Decaf (sold only in loose leaf).  Two of the major advantages of the CO2 process are that it does not leave a chemical residue and has minimal effect on the flavor and beneficial compounds inherent in the tea.

Is it safe to brew tea in the sun or to make what is often referred to as 'sun tea'?
Mighty Leaf does not recommend nor endorse the practice of making 'sun tea'. Steeping tea bags in a container of water in the sun can cause a higher risk than brewing tea at higher temperatures as it creates an environment where bacteria are more likely to survive and multiply. Tea and tea products must be heated at a high enough temperature to help in controlling any natural bacteria activity that can occur in the process of making tea.

Please refer to our tea brewing instructions for appropriate water temperatures on individual product pages under Brew and on our Brewing and Storing Tea instruction page.

Where are the teas sold?

Our store locator appears on our website. Enter the zip code and chose a maximum distance.

Can I change or cancel to my order?
In most cases, we are not able to cancel or change orders after they are placed through this website.

The process of fulfillment begins soon after an order is placed, which leaves virtually no window for editing or canceling an order. Contact Customer Service at 877-698-5323 ext. 4 immediately after placing an order, and we will do our best to accommodate these requests.

What is your return policy?
We want you to be satisfied with your order and we will gladly exchange or refund any tea items.  Please refer to our Return policy.

Can I use my Mighty Leaf TeaBuck Rewards™ coupon for this order?
As long as the coupon has not been used or as not expired, it can be used.  TeaBucks™ may be used to purchase any eligible product for orders of $30 or more from the mightyleaf.com website. There is no charge for TeaBuck™ redemption. Coupons do not apply to sale items, gifts, or teaware.  If your Rewards coupon has expired, please contact us at 1-877-698-5323.

What are the restrictions on email sign-up discount codes?
An email sign-up discount can only be received once per customer. Email sign-up codes are valid at www.mightyleaf.com or by calling 1-877-698-5323. They are not valid on special orders or prior purchases. Discount is limited to stock on hand, is nontransferable and is not redeemable for cash. The discount code cannot be applied to sale items and cannot be used in conjunction with any other offer or promotion.

The promotion code or other coupon code did not work, why?
Promotional coupon codes may not be valid towards sale items, gifts, or teaware. The coupon code may case sensitive and may not work if they are copied and pasted. We make no guarantee on offers/coupons made on others’ (e.g. third-party) sites.
 

Can I get an order expedited?

 

Yes you can. We offer the following shipping options within the US: 

Order Subtotal Standard Ground 3-Day Select 2nd Day Air** Next Day Air
Under $50 $6.00 $9.00 $12.00 $20.00
$50 to $149.99 FREE $9.00 $12.00 $20.00
$150 to $299.99 FREE $12.00 $15.00 $25.00
$300 to $499.99 FREE $15.00 $18.00 $32.00
$500 or more FREE 10% of subtotal 10% of subtotal 15% of subtotal

**Required for orders to Alaska and Hawaii.

NOTE: Orders shipped via Next Day Air, 2nd Day Air or 3-Day Day Air must be placed by 3 PM EST (Noon PST) in order to be shipped same day. UPS does not deliver Mighty Leaf Tea Company orders on Saturday or Sundays.

Why is your shipping charge so expensive?

As we are still a small growing company, we have one distribution center from which we ship product out, located in California. Some larger companies may have several distribution centers that they ship from, using the closest distribution center to a particular customer, saving time and costs.



Do you ship outside the US?
We currently have some international websites and in addition partner with Bongo International to facilitate international shipments where necesary. For more information please visit our International Shipping page. 

Do you sell or share any of my personal information?
No, we do not.

Why do I have to give my security code from credit card?
It is an extra step to insure the security of our customers.

Do you have a catalog?
We use our website as our catalog. 

Do you have gift certificates?
Not at this time.

Can I get some samples?
We offer two free sample pouches with every order.

Can I create my own samplers, use the teas I want?
No, we do not customize orders.  Our samplers are packaged with our most popular blends.

Do you have gift cards?
Not at this time. 

Can I include a note to the gift recipient with my order?
Yes, we do offer one complimentary gift note per order. The message must be included during the order process either online or over the phone. Online, the message field is located in the shipping tab. A note to the gift recipient cannot be added after the order has been confirmed. 

 

Can I place an order by check or money order?
We do not accept checks or money orders for purchases at www.mightyleaf.com.