Mighty Leaf Tea
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Customer Service

Store Policies

Contact us if you have any questions about our tea and teaware products, policies, store locations or for any feedback, comments or questions. Generally we are best reached by email: custservice@mightyleaf.com

Mighty Leaf Tea Company
136 Mitchell Blvd.
San Rafael, CA 94903

Payment Options

Online purchases from Mighty Leaf Tea Company must be made using a credit card. We accept Visa, Mastercard, Discover and American Express. We do not accept check or money orders for online purchases.

Safety
Entering your credit card information at Mighty Leaf Tea Company online is safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality.

Store Name
Your purchases will appear as Mighty Leaf Tea Company, on your credit card statement.
 

Privacy and Security

We at Mighty Leaf Tea Company are committed to protecting your privacy. We use the information you provide during online purchasing to process your online orders only. We do not sell, trade or rent your personal information to others. Mighty Leaf Tea Company may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Mighty Leaf Tea Company, our users, or others.

We collect no other personal information about you other than what you provide during the checkout process.

Personal Information Collected

In order to process your online order, we require your name, email address, credit card number, expiration date, the name and billing address of your credit card, shipping address if different than your credit card billing address, and a contact phone number. This allows us to process and fulfill your order and to notify you of your order status.

Protecting Your Personal Information

When you provide us your personal information to process your online order, receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.

A Mighty Leaf Tea Company representative will only ask you for credit card information if they are taking an order placed by phone. We will never contact you by phone or email to ask for your credit card information. If you receive a phone call or email requesting such information - DO NOT PROVIDE ANY PERSONAL OR FINANCIAL INFORMATION. Instead, contact us by phone, fax or email below and let us know that you have been contacted. Mighty Leaf Tea Company representatives may contact you by phone or email to confirm the details of your order if required for fulfillment.

By using our website, you consent to the collection and use of your personal information by Mighty Leaf Tea Company. If we change our Privacy policy, we will post the changes to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

State Sales Taxes

For all Mighty Leaf Tea Company purchases, sales tax will be charged where Mighty Leaf Tea Company is required by law to charge tax. We will charge the applicable City, County and State sales and or use taxes in the following states: California.

Orders processed for all other US states do not require Mighty Leaf Tea Company to charge sales tax at this time.

Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to CA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

Returns for Online Purchases

Returns

We want you to be satisfied with your order from Mighty Leaf Tea, and we will gladly exchange or refund any unopened teas or accessories that were purchased within 30 days of receipt.

  • Accessories including teaware must be unused, in their original packaging and in new condition upon receipt. If item is found damaged or used, Mighty Leaf Tea will not be able to issue a refund.
  • Generally, we do not cover the cost of shipping returned or exchanged items to Mighty Leaf Tea or the cost of shipping replacement or exchanged items to you.
  • Please allow 10 business days from the date we receive any returned item for credit to be given on the original card used to purchase Mighty Leaf Tea product on your order.

We will gladly assist you with an exchange or refund of tea. Please email us at friends2@mightyleaf.com or contact us at 877.698.5323 toll free and we will help facilitate returns or exchanges.

Canceling or Changing Orders

In most cases, we are not able to cancel or change orders after they are placed through this website.

The process of fulfillment begins soon after an order is placed, which leaves virtually no window for editing or canceling an order. Contact Customer Service at 877-698-5323 ext. 4 immediately after placing an order, and we will do our best to accommodate these requests.

Shipping

Shipping Methods and Options

We ship all orders to the forty eight contiguous United States via UPS, including all Standard Ground orders. In addition to shipping time, please allow 5 or more business days due to holiday volume for us to process your order and 7-10 business days for overall delivery time when shipping UPS Standard Ground. All orders shipped to Alaska and Hawaii ship UPS 2nd Day Air only.
We also offer the following expedited shipping options within the US:

Order Subtotal Standard Ground 3-Day Select 2nd Day Air** Next Day Air
Under $50 $7.95 $15.00 $17.00 $29.95
$50 to $149.99 FREE $19.95 $23.95 $38.95
$150 to $299.99 FREE $28.95 $35.95 $52.95
$300 to $499.99 FREE $39.95 $44.95 $68.95
$500 or more FREE 10% of subtotal 10% of subtotal 15% of subtotal

**Required for orders to Alaska and Hawaii.

Orders shipped via Next Day Air, 2nd Day
Air or 3-Day Day Air must be placed by 3
PM EST in order to be shipped same day.

UPS does not deliver Mighty Leaf Tea Company orders on Saturday or Sundays.

Canada Orders
For Canada orders call 514-227-0279 or email Mighty Leaf Canada at customerservice@mightyleaf.ca.

UK orders
For UK orders call 44 131 440 2474 or email
Mighty Leaf UK at customerservice@mightyleafteas.co.uk.

Other International Orders
International shipping costs may vary.
Please contact us at 877-698-5323 or
place your order by email.

Multiple Shipping Addresses

You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.

Shipping to a P.O. Box or APO, FOP Address

We do not ship to P.O. Boxes, APO or FOP addresses.

UPS Shipping

We ship orders via UPS only.